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PHOTOS: SUPER BOWL WEEK From left, Walter Payton NFL Man of the Year finalists Eli Manning of the New York Giants, Larry Fitzgerald of the Arizona Cardinals and Greg Olsen of the Carolina Panthers take part in a fan forum in Houston on Feb. New England Patriots head coach Bill Belichick flashes a smile at the beginning of his session with the media on Jan. The Patriots face the Atlanta Falcons in Super Bowl LI in Houston on Sunday.

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While the merit of some cliches, such as “outside-the-box thinking,” may be debatable, companies today realize the value of serving customers well.And we know more about their service preferences than ever before, thanks to an abundance of consumer data.Today, text and chat abbreviations are used in Facebook, Twitter, instant messaging, email, Internet and online gaming services, chat rooms, discussion boards and mobile phone text messaging (SMS).While it does seem incredible that there are To keep our chat guide user-friendly for all ages, some inappropriate words have been edited to include an alternate meaning.Fifty of the world’s most prominent brands in various marketplace categories were tested.They include airlines, auto manufacturers, financial, consumer electronics, consumer packaged goods, insurance, cable/internet, retailers, and supermarkets – all of which invest heavily in digital marketing.Read More » Java Basics, Part 1 Java is a high-level programming language.It’s hard to believe now, but providing better customer service was once just another business cliche.

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For the largest list of Internet acronyms and text message jargon, click on "more info" below!

SEO Dictionary From keyword analysis to backlinks and Google search engine algorithm updates, our search engine optimization glossary lists 85 SEO terms you need...

Read More » Slideshow: History of Microsoft Operating Systems Microsoft Windows is a family of operating systems for personal computers.

The CX Act Touchpoint Stress Test study launched today examines just how well companies are doing in delivering high quality and consistent service across phone, email, online chat, and Facebook.

Social Lens Research conducted the study by recruiting a pool of existing customers to test responsiveness on day-to-day customer experience issues – such as billing questions, product issues, and general inquiries.

Live chat software provides an easy and effective way to engage a customer in the purchase process or when they need assistance solving an issue.

With Oracle Right Now Chat Cloud Service, agents can always guide your customers to the best answers and outcomes.

Real-time chat sessions strengthen customer relationship by expanding multi-channel support and improving service quality.

With the popularity and rise in use of online text-based communications came the emergence of a new texting language, tailored to the immediacy and compactness of these new communication media.

Marketers are well aware that the cost to acquire a customer far exceeds the cost to retain a customer.

Bain & Company estimates the cost to acquire at almost 6 to 7 times of the cost to retain.